SHIPPING

We are happy to ship orders anywhere in Australia.  

Shipping Costs:

Shipping rates are indicated in the checkout and are based on the total order weight. Weights are calculated automatically as items are added to your shopping cart.  The maximum shipping cost per order is $15.00 (including GST) for regular post within Australia.  If you have any questions concerns regarding the shipping costs please Please contact us. 

Delivery:

Generally your order will take 2-4 business days for handling and shipping between capital cities once payment has been received. We deliver by Australia Post. For existing clients we offer free delivery with the next appointment.

Most items that can be purchased on Imprest are held in stock, ready to ship once payment has been made. From time to time, some items may not be available and may need to be re-ordered.  If this occurs, we will contact you immediately to discuss.

International Delivery:

Unfortunately we are unable to ship outside of Australia at this time.

RETURNS, REFUNDS & EXCHANGES

Returns & Refunds
We aim to provide you with the best online shopping experience, and it's really important that you love your purchase from Imprest. If you would like to return or exchange an item, please contact us online as soon as possible, indicating the reason for the return. You will then be issued with an order number, that must be included with the returned item. This is simply to allow us to keep track of your details so we can best service your needs.

The item must be returned Imprest within 14 days of the shipping date. It must be in original condition (this includes all original tags and packaging). Upon inspecting the returned item, we will the gladly credit your original method of payment, or provide you with a store credit.

Return items that have been damaged or altered from their original state will not be exchanged or refunded, and will be returned to the customer.

We regret that we are unable to refund original shipping and handling costs, unless the item was faulty or not as ordered.

Exchanges
Imprest can't always guarantee availability of products as our stock is seasonal and therefore, limited. If you would like to exchange for a different product, please follow the instructions noted above for returns.

Outward shipping will not be charged on your first product exchange, but you must return the goods to us. We would recommend using a traceable method such as registered or express post. It is your responsibility to ensure goods arrive safely to the return address.

When exchanging for a "change of mind" (different colour or style), a $5 re-delivery charge will be applied. If you have indicated to exchange for an item that is sold out or that is delayed, we will notify you of the situation via email. It would be helpful if you can also indicate an alternate style, in case we cannot fill your first choice.

We will reimburse your credit card on receipt of the returned item, and then bill you for your new items when they are ready to ship. If your exchange is above the price of the original order, we will need to contact you for your credit card details.

Refunds and exchanges are processed within 1-3 days of receiving the goods at the Imprest office.

Please remember to include with the return a copy of the original invoice or the original order details such as the order number, name, postal address and phone number.

CERTIFICATION

Imprest's Website has been certified as an Australian Certified Website!  This means that when you buy from our website, you can be sure that you are dealing with an Australian owned and operated website.  Plus, all our customers can leave a review for us here.